by Jessica Vazquez
I work at CVS/pharmacy were being a normal cashier is out of the question. Self checkouts have taken over, and become a major part of our everyday life. They are in your local grocery store, and now “for your convince”, at your local pharmacy. They are an alternative way to get you the customer in and out of the store more quickly. In the economy that we have today, is self checkouts really what’s best? On a regular day at work I get at least four to six complaints about them. Not because it is not functioning correctly, but because the customers feel like the self checkouts are putting people out of jobs. As a cashier there, I really never seem to mind them much. It gives me a chance to do other task throughout my day, also allows me not to have to interact with nasty customers. What I had to ask myself was is that really standing up to having true customer service? Not at all, some people including myself believe that the one on one interaction with the customers seem to make a difference. Something else I had to think about was that instead of having four cashiers on that shift with the self checkout all they need is one. In my opinion the shelf checkout only benefits the retailer. The retailers save money on reducing the number of staff they have.
Karl Marx’s had a theory which they now call Marxism. He believed that are social economy was ruled by the wealthy upper class simply for their own benefits. Marx’s brought socialism to the light. Socialism is having the social owner ship of a production or management. Self checkouts are only benefited by the corporate enterprises. A machine is taking the place of a job that a human being may need to support their selves or family. So, does replacing a person’s job with a machine really make it more convent for the customer or the company?